Before requesting technical support, please be sure to test your system to make sure you meet the Minimum System Requirements, read the Trouble Shooting Guide and additional support documentation on this site.

IMPORTANT: If you receive any of the following messages, please DO NOT contact Web Meet Live Support, as we will not be able to help you:

Conference room is locked – We can not unlock our customers’ rooms.
Please contact the room owner and ask them to unlock the room.

Incorrect user name or password – We can not give out our customers’ room passwords. Please contact the room owner for the correct password.

Unable to connect (86) – means you have been banned from the room by the owner. Please contact the room owner and ask them to un-ban you.

ALL Technical Support Requests Must Include:

1. Room login page address
2. Name of account holder
3. Exact error message text (if applicable)
4. Detailed problem description
5. Screen capture showing problem (if applicable)
6. Steps to reproduce the issue
7. ISP, connection type and speed (up/down) – get speed test results here 
   
8. Version of Inet Communicator software (shown under Help->About)
9. Operating System and revision – Watch Video!
10. Web Browser and version number – Watch Video!
11. Java version – Watch Video!
12. Internet Security products in use

Please email (attach screen shot, if applicable) to: support@webmeetlive.com

Contact Web Meet Live

Sales: Sales@WebMeetLive.com

Support: Support@WebMeetLive.com

Website: www.WebMeetLive.com

Address: The Training Center.net Inc.
PO BOx 42374
Portland, Oregon 97242
503-232-0824